Category: Articles by Bruce Wiseman, CEO
A marketing genius moves on
Posted on: Friday, May 26th, 2023
There are countless definitions of the word “genius” online and elsewhere. The one below is a good one.
– Genius is a characteristic of original and exceptional insight in the performance of some art or endeavor that surpasses expectations, sets new standards for the future, establishes better methods of operation, or remains outside the capabilities of competitors.
https://www.dictionary.com/browse/genius
– A person having such capacity.
These days one can’t help but think of Elon Musk. Scanning back through recent history, Nelson Mandela, who’s managing of South Africa after his release from prison can’t be deemed anything less, or Winston Churchill during the Second World War.
These are people that demonstrated political genius as opposed to the more common academic genius like today’s news article about the 13-year-old who just graduated college with separate degrees.
https://local12.com/news/offbeat/gallery/13-year-old-graduates-four-diplomas-elijah-muhammad-osu-computer-science-cybersecurity-oklahoma-cincinnati-ibm-google-it-langston-intelligence?photo=7
In October of last year, a genius passed from the world in which I operate – market research, marketing and PR – the genius was Al Ries.
“Al Ries was the father of positioning, a legendary marketing strategist, a global brand in his own right and the bestselling author of 12 books that have sold over 4 million copies worldwide.”
https://www.alries.com/
After reading Ries’ marketing classic, Positioning: The Battle for Your Mind, decades ago I was “hooked” and followed his writings via his many subsequent books and had the privilege of communicating with him on some marketing ideas. I keep his validations of some of my marketing ideas in a secure location on my computer.
When one talks of Al Ries, one must talk of positioning.
There are countless definitions of positioning and how it works.
Simply put, positioning makes the unfamiliar* familiar by tying it to something that is already familiar in the mind.
(*Think of the unfamiliar as your product or service).
This facilitates instant communication (because what you are tying your product to with marketing or PR is already in the recipient’s mind).
Positioning has long been used in politics – usually negatively.
“The famous speaker and politician Marcus Tullius Cicero (106-43 BC), for instance, when he defended his supporter Sestius, did not shrink from publicly accusing the enemy Clodius of incest with brothers and sisters,”
Political Debates In Ancient Rome: Great Harshness, Personal Attacks And Unpleasant Atmosphere
(Positioning the enemy with incest.)”
This kind of positioning goes on daily in the U.S. Congress. One is no longer just a Kennedy Democrat or Reagan Republican today. The campaign, sourced by the Democrats, driven by the media, the intelligence community and the Justice Department to position Donald Trump with Vladimir Putin was one of the most vicious and well organized I have ever seen.
Of course, Cicero did not have access to Twitter, Facebook or any of today’s digital weapons. But he had an enormous presence and ability to communicate. His presence and oratory in the Roman Senate is easily compared to modern social media.
“Cicero was a Roman statesman, lawyer, scholar, philosopher, writer and academic skeptic who tried to uphold optimate principles during the political crises that led to the establishment of the Roman empire. He is considered one of Rome’s greatest orators and prose stylists and the innovator of what became known as Ciceronian rhetoric.
His influence on the Latin language was immense. He wrote more than three-quarters of extant Latin literature that is known to have existed in his lifetime.”
https://en.wikipedia.org/wiki/Cicero
But politics is far from the only use of positioning. When used correctly in marketing and PR, positioning can not only drive business sales, but, more importantly, establish your brand as an industry leader.
Here are some excellent examples of positioning.
Here’s a commercial for strong cheese that uses positioning very cleverly. Click the link.
One of Burger King’s cleverest commercials starts with a shot from the back of a Burger King restaurant. There is a number of people standing in a single line waiting to order.
In the middle of the line is someone with a hat with orange hair sprouting out of the sides. The person is wearing an overcoat, collar up, obviously trying not to be recognized. He turns his head for a moment and his identity becomes obvious: this is Ronald MacDonald who has snuck into Burger King to get a hamburger, trying not to be recognized.
This is, of course, Burger King cleverly positioning against Mac Donald’s.
One I had a great time creating was some years back. Around 2000, Internet service was largely done via dial up. Remember that?
High speed broad band was just beginning to roll out.
ISPs (Internet Service providers) were just beginning to provide high-speed Internet. Our client, an ISP in the Southeastern United States was just introducing their high-speed service, as was their chief competitor, Time Warner.
Positioning takes two surveys. The first survey that we conducted of small to medium-sized businesses (our client’s public) in that region, found that the main thing businesses wanted from Internet service providers was speed . No surprise.
Time Warner had a visual icon going for it that they could use to promote speed, the Road Runner (a type of bird known for running at high speeds, that was always being chased in a cartoon series by a coyote [Wiley Coyote]. Wiley Coyote was always just about to catch him, but the Road Runner was always too fast).
Road Runner Rd., Runner clip art related keywords to dash wikiclipartwikiclipart.com
When we did the follow-up positioning survey, we found that what represented speed to this public was a Daytona racing car (the client was headquartered in Florida).
The advertisement?
A Daytona racing car with the client’s name on it roaring down the highway. Off to the side of the road bent over and panting is the Road Runner.
Positioning.
Here’s feedback from a couple of startups we positioned.
“The positioning that grew out of your research was nothing short of stellar work. We now have a strategically researched, laser like position that will dramatically assist us in rolling out our new brand.”
J.D. – President
“ In launching our new company, I considered one of the most important things we would do is brand and position the company. Your work to help us get into the minds of our customers and prospects really pinpointed – with precision – what our brand should represent. And the rest fell in place from there. …I feel confident that we have hit on a position and brand that impinges on our public and will have lasting value. I look forward to continuing to work with On Target as we build our company.” M.D. – EVP
This came after we implemented an in-depth market research program followed by positioning surveys.
“When we implemented On Target’s research survey findings, our profits increased and marketing cost decreased. From a financial analysis of our company, we discovered that over a two-year period, On Target Research saved our firm over $300,000 a month or, ballpark, a total of $7.2 million so far.” R.C. – President
Does your company have a position that drives sales? If not, give me a call. We can discuss what would be involved.
Bruce Wiseman
President & CEO
On Target Research
www.ontargetresearch.com
Br***@br**********.net
1-818-397-1401
The most unusual response to a survey question.
Posted on: Sunday, April 23rd, 2023
We surveyed the marketing directors of the 7 largest oil companies on the planet.
We’ve surveyed state legislators, orthopedic surgeons, movie producers, Mexican cell phone users, and German businessmen. We’ve surveyed CEOs, CFOs, IT directors and consumers of virtually every kind of consumable.
The answers to many of the survey questions are often surprising. Not always, but often.
Here’s an example.
The relationship between the United States and Russia has gone through its ups and downs. There was the Cold War, of course – if a Russian was caught having a conversation with an American in Moscow in the 80s, Lubyanka awaited.
What a change after Gorbachev dissolved the Soviet Union in December of 1991.
It was just 6 months later, in June of 1992 that I handed my passport to the surly immigration officer at Moscow’s Sheremetyevo airport.
I subsequently traveled to Moscow several times in the 90s and, in so doing, developed a close relationship with the senior executives of the Russian Ministry of Internal Affairs (MIA) – the federal Russian police (like the FBI).
It was a fascinating relationship, made more so because the MIA execs were fascinated with survey technology.
You may have seen this picture previously but, if not, this is a snapshot of me delivering a talk to 50 senior MIA executives in an historic conference room in the headquarters of the MIA. Yes, that’s a picture of Lenin behind me.
In the course of my meetings with a Colonel Pylov, he “confessed” that they were having trouble recruiting police – could we conduct surveys to help?
Yes.
The survey of Russian police required bilingual surveyors and tabulators but, once completed, the answer to the key question was startling. Though it really shouldn’t have been.
“What was the primary reason that you joined the MIA?”
“To get free transportation on the metro.”
What?
Yes. Ordinary Russians didn’t own cars in the late ’80s and early ’90s when these policemen would have originally joined the MIA. And police rode free on the metro. This was a big benefit.
There is more to the recruitment story, but I tell this to make the simple point: you don’t really know until you survey.
Something we have been doing for more than 25 years.
If you want to know what your customers think about your products or service, or what will motivate your prospects to buy from you as opposed to your competitors, call us or shoot us an email.
Best,
Bruce
Bruce Wiseman
President & CEO
On Target Research
www.ontargetresearch.com
Br***@br**********.net
1-818-397-1401
“On Target Research is fantastic. Their ability to extract relevant and powerful data from C-level executives is remarkable. In the short period of time, we were able to get profound insight into the hearts and minds of our potential clients. The research is invaluable for all of our marketing branding and sales initiatives.”
MA – President
Super Bowl commercials: the Good, the bad, and the ugly
Posted on: Sunday, February 19th, 2023
Let’s say Fox had a good hair day last Sunday as they generated almost $600 million dollars in Super Bowl ad revenue.
You can’t blame the corporations for spending $7,000,000 for a 30 second commercial as this year they got 113 million pairs of eyeballs. Huge exposure.
Add the cost of A-list talent (a few million), to the cost of the air-time and you’re beginning to talk real money. The commercials featured everyone from Bradley Cooper to John Travolta, Ben Affleck and Will Ferrell.
But dear God how do these CEOs confront their shareholders having spent that kind of money on what in many cases was nothing other than marketing dreck.
Why the harsh language? Marketing is supposed to sell something. That’s its purpose. But the majority of these commercials do anything but.
Here’s an example. One of dozens. This commercial is for a skin care brand called e.l.f.
The actress puts the skin care primer on her hands and then rubs it on her face. It is very sticky. So sticky that as the actress answers her cell phone, the phone sticks to her face at which point she loses her balance knocking the bottles and other items off of her vanity as she falls to the floor. When she gets up, her face sticks to her mirror.
Go ahead, take a look. It’s only 30 seconds long.
Someone at e.l.f. forked over around $8 million dollars for that commercial. A commercial that positions the brand with a fiasco and serious personal discomfort.
There are dozens of others. Commercial directors today think their purpose is to be funny. Not only is the “humor” slapstick, it is not truly funny, even with celebrities, and more to the point it, doesn’t sell.
This from the advertising giant of the 20th century, David Ogilvy.
“99% of advertising doesn’t sell a thing”
“The title of this post is a quote attributed to one of the biggest names in advertising, David Ogilvy…
“Advertising works, it’s just that most of the people who produce or sell advertising don’t have a clue how to make it work.”
https://ducttapemarketing.com/99-of-advertising-doesnt-sell-a-thing/
“Anna Tuchman, an associate professor of marketing at Kellogg, and her collaborators analyzed the effect of TV commercials on sales for more than 200 consumer packaged goods, including food, drinks, and basic household products…
“For many products, the return on investment (ROI) was negative: the companies had spent more on commercials than they earned back in additional sales.” 1
Whoa! Why is that?
The answer is two-fold: first, as noted above. The essence of commercials today has changed. Commercial directors consider that they have to be funny now. But the writers are not Jonathan Winters or Robin Williams and most turn out to be silly as opposed to funny. The above commercial is a perfect example.
I repeat, the purpose of advertising is to create want for the product or service and to sell something.
Here’s a commercial that made me want the product. It showed how it was used and I saw a personal benefit. There’s a bit of humor and celebrity, it’s not a big deal but I want one of these.
https://www.youtube.com/watch?v=faQSp4KxCoU
The other missing ingredient is surveys.
“Bottom line, surveys increase sales and traffic because they help you provide your buyers with exactly what they want.”2
A key question I like to ask customers of an existing client is,
“What is it that was said or done that made you decide to buy (the product from the client).”
For prospects, we want to know specifically what they consider valuable about whatever is being sold.
Trust me, when you get answers to questions like these and then use them in your marketing, the clouds part, the angels sing and the cash register rings.
If you want to see what’s involved – cost wise, time wise, give me a call or drop me an email.
Best,
Bruce
“Bruce is the man when it comes to all things to do with marketing. I hired Bruce to do market research prior to opening up my CrossFit gym in Los Angeles and have to say it was money very well spent…. As a result of these steps and my own management experience we were able to turn a profit our very first month. And we have steadily expanded since then. Bruce’s standard use of surveys and not just opinion or “feelings”, but hard plain facts really makes a difference in terms of the results you get with your marketing. I will use Bruce and On Target when we are ready to open our next location. “
Guy LaBruciano
1-https://insight.kellogg.northwestern.edu/article/tv-advertising-is-usually-not-worth-it
2- https://www.papernstitchblog.com/5-reasons-why-you-should-be-using-surveys-as-a-sales-strategy/
Some things have changed.
Posted on: Sunday, January 8th, 2023
When I was in the 5th grade, our teacher, Mrs. Christian, had every student know and recite the capital of all 48 states in the United States. (Yes, 48. Alaska and Hawaii were not admitted as states until 1959, after my 5th grade challenge).
It was here I learned how to spell Mississippi and that Baton Rouge, not New Orleans, was the capital of Louisiana.
Today, a fifth grader has it much easier, they simply have to know the 17 kinds of gender identity.
According to a psychologist and sex expert, they are:
AFAB (Assigned Female at birth).
AMAB (Assigned Male at birth).
Cisgender
Transgender
Cishet
Non-binary
Intersex
Genderqueer
Gender-fluid
Gender Non-conforming
Gender-Expansive
Agender
Gendervoid
Bigender
Omnigender
Pangender
Two-Spirit
(If you want the definition of these terms, they are here:
https://www.womenshealthmag.com/relationships/a36395721/gender-identity-list/)
Some things have changed. Not the least of which is education.
Transportation has changed: Electric vehicle sales will increase 25% this year.
Investing has changed. Cryptocurrency is an entirely new investment category today. The word new to the lexicon.
Speaking of cryptos, Banking is changing as 86% of the central banks on the planet (including the U.S. Federal Reserve Bank) are in the process of testing (and in a few cases now) implementing digital currencies into bank accounts (They are called CBCDs – central bank digital currencies). Cash will be gone. Central Banks and governments will be in full control of the zeros and ones in your bank account.
Government has changed. It used to be that politicians – left or right – were patriots, committed to the country’s security. But in the last Congress, California Congressman Eric Swalwall was sleeping with a Chinese spy named Fang Fang. Despite being aware of Swalwall’s sexual proclivities, Dame Pelosi appointed him to the …wait for it… the House Intelligence Committee.
Congressman Eric Swalwell and Christine Fang AKA Fang Fang.
Shopping has also changed a good deal due to the so-called pandemic.
Online shopping, up 31% during the pandemic, has continued to soar. Online sales were $3.3 trillion in 2019 and expanded to $4.9 trillion through 2021 and are expected to reach $7 trillion by 2025.
So, if you sell your product online you are on the right track – boost your SEO and maybe test some pay per click. If not, get there.
And customer’s buying interests have changed as well. There is currently a strong new interest in eating out. If you own a restaurant, promote to your customers.
“People are spending more on experiences and less on material things. And more on their health versus things that were very popular pre-pandemic, such as clothing and other fashion items. With the closure of spas and salons, purchases of self-care items have also been on the rise, giving some beauty retailers a much-needed sales boost.”
…
“The pandemic has definitely changed consumers behaviors, priorities, and purchasing habits, which directly lead to changes in the business world. And we can expect many of these changes to be permanent.”
https://www.forbes.com/sites/jiawertz/2021/01/31/changes-in-consumer-behavior-brought-on-by-the-pandemic/?sh=6f8a7585559e
Have the interests of your customers changed? Even a little?
When was the last time you surveyed your customers and got their opinions on what you sell? Or your prospects? Get their hot buttons, get any changes in their attitudes, likes, dislikes about what it is you sell.
Start the new year with a survey of your clients or prospects or both and boom your sales in 2023 and beyond.
Send me an email or give me a call using the contact information below. The economical pricing may surprise you.
Very Best,
Bruce